u verse and laptop

Sidebar Sidebar
B

blu10gt

Honorable
Nov 8, 2013
4
0
10,510
Recently my HP Pavilion DV7 worked fine, until my AT&T u verse modem went out. Now my laptop will power on, but all I get is a black screen. I tried the "hard reset", no power surges or storms recently and nothing else's was affected besides one of three dvr's in the house. My laptop is closest to the wifi box. Contacted AT&T and they said it's my problem. HP said It's AT&T'S problem. What could be the problem? If it's their problem how can I prove it?
 
Solution
COLGeek
A surge can't be sent wirelessly. If the laptop was physically connected (via ethernet) it is possible, but highly unlikely unless a lightning strike or transformer explosion was involved. More likely (if such a catastrophic event occurred) a power surge went through your electrical system via the AC power adapter.
Sort by date Sort by votes
COLGeek

COLGeek

Cybernaut
Moderator
Apr 6, 2009
6,217
259
38,490
I don't see how your ATT Uverse modem going out could do anything to your notebook (which I assume was connected wirelessly to your network). This seems more of a coincidence.

Can you start your DV7 in Safe Mode? When you first power on, is the normal BIOS page displayed?
 
Upvote 0 Downvote
B

blu10gt

Honorable
Nov 8, 2013
4
0
10,510


 
Upvote 0 Downvote
B

blu10gt

Honorable
Nov 8, 2013
4
0
10,510
Thank you for your answer, but no it stays on a black screen. All of the lights come on, fan runs, but nothing else. The tech told me that when the box went out it sent out a surge and the surge from it caused my laptop problems. I'm so confused as to what happened.
 
Upvote 0 Downvote
B

blu10gt

Honorable
Nov 8, 2013
4
0
10,510
Thank you for your answer, but no it stays on a black screen. All of the lights come on, fan runs, but nothing else. The tech told me that when the box went out it sent out a surge and the surge from it caused my laptop problems. I'm so confused as to what happened.
 
Upvote 0 Downvote
COLGeek

COLGeek

Cybernaut
Moderator
Apr 6, 2009
6,217
259
38,490
A surge can't be sent wirelessly. If the laptop was physically connected (via ethernet) it is possible, but highly unlikely unless a lightning strike or transformer explosion was involved. More likely (if such a catastrophic event occurred) a power surge went through your electrical system via the AC power adapter.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

Similar threads

Hold up my laptops buzzin
  • Question
Question My Asus Zenbook 14 Ultra 9 Is making a crackling or electrical sound near the power button of the laptop.
Replies
1
Views
909
Laptop Tech Support
COLGeek
COLGeek
S
  • Question
Question HP envy x360 goes from 30% to 0% battery and shuts down
Replies
2
Views
2K
Laptop Tech Support
spacetulip09
S
M
  • Locked
  • Question
Question Stumpted why laptop is slow and can't be fixed
Replies
4
Views
2K
Laptop General Discussion
mindhumble
M
amphx
  • Solved
Solved! Gigabyte P34G Laptop does not turn on when plugged in
Replies
3
Views
3K
Laptop Tech Support
AlHuneke
A
K
  • Question
Question HP Pavilion laptop power on after few months
Replies
2
Views
2K
Laptop Tech Support
khchuang
K

TRENDING THREADS

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom