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Can't Get Sound on my TV When Connected to my Laptop with HDMI Cable

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  • Laptops
  • TV
  • Cable
  • HDMI
  • Sony
Last response: in Laptop Tech Support
October 27, 2013 12:04:17 PM

I have my laptop (HP) connected to my Sony TV with an HDMI cable.

It used to work perfectly. I still get the picture, but no sound.

I tested the HDMI cable, and it's good. I tested the computer and hooked it up to my other (Samsung) TV with the same HDMI cable, and both picture and sound worked perfectly.

Then I tested my Sony TV by hooking up my tablet to it and picture and sound worked perfectly.

Then I went back to connecting my HP laptop to the Sony TV and tested the sound in control panel, and the sound from my computer came out of the Sony TV perfectly. So, why can't I get sound on the same TV when I try to watch a video from the laptop?

More about : sound connected laptop hdmi cable

October 27, 2013 12:11:57 PM

So, long story short; there is no sound only when you trying to watch a video?
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October 27, 2013 12:19:28 PM

I tried playing some music, then tried playing some streaming video, and no sound. But when I hooked up the laptop to the other TV, it worked perfectly.
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October 27, 2013 12:21:10 PM

This is what made me think the fault is with the Sony TV, but it works perfectly when I hook up my tablet to it. I have picture and sound on the TV. My conclusion is that all my equipment works, but I have a wrong setting somewhere between the HP laptop and the Sony TV
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October 27, 2013 12:24:14 PM

Have you checked at the Sound settings of the laptop the HDMI as default device? Have you checked your TV's audio settings if HDMI isnt selected as the audio source?

Maybe a temporary fix would be to let you TV open, your laptop connected and restart the laptop. Then try opening only the movie you would like to watch.
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October 27, 2013 12:39:32 PM

I've read some of the other threads on the same subject and have restarted the laptop with TV on and HDMI cable plugged in, but still no sound. As I am typing this, I can see this screen on my TV, so we are connected properly.
I have gone to my control panel several times, selected 'Hardware and Sound', and looked around, but I can't find anything in there that allows me to select HDMI. However, my laptop shows the Sony TV in my audio devices. I made sure it is 'enabled'.
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October 27, 2013 12:50:37 PM

Go to hardware and sound on your control panel and click on the sound. Then on the playback tab in the window that opens press right click and chech the show disabled divices and the disconnected and see if anything show up in the list.

You havent tell me yet if you went to your TV settings and try looking at its audio settings. If not, look there too.
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October 27, 2013 1:06:00 PM

I went to control panel, then sounds. The window that opens shows two icons: The first one is my default system audio, the other shows the Sony TV. This is in the 'Playback' tab. The Sony TV has a little round green icon next to it with a telephone in the middle.
When I right click in the Playback window to see disabled devices, nothing shows up. I believe the green icon next to the Sony TV is the indication that it is enabled.
When I right click on the Sony TV, it shows 'Properties'. When I open Properties, I can see the words 'HDMI Digital Jack'.
It also says: "This device is working properly'.
With the Sony TV highlighted, I clicked on 'Configure'. This allowed me to test the speakers on my Sony TV and the sound is loud and clear from the laptop to the TV when I do the test.
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October 27, 2013 1:10:59 PM

You asked me about the settings on my Sony TV. I can't find much that can be manipulated. You pick your 'Input' which is HDMI. Then you pick speakers which are TV speakers. I used t have a theatre system with surround sound, but that no longer works, so 'TV speakers' is the only thing I can pick.
When I tested the TV earlier, I plugged my tablet into it which is HDMI capable and immediately the picture and sound came out of the TV without me having to change any settings.
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October 27, 2013 1:30:28 PM

Last shot. Try going to Device manager and see if you find anything sound related. If not go to your ATI control panel/ Nvidia control panel, which ever you use and look for the HDMI options.

Also look if your laptop is projecting on maximum resolution on your tv.If yes change the resolution on one random and then set it back at maximum.

If nothing works, i give up. Im getting too frustrated. Maybe more than you :p 
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October 27, 2013 1:37:18 PM

Ok, another test...so now I changed my default Audio in the control panel of my laptop to 'Sony TV', and I finally was able to watch a video on my TV with picture plus audio. Down side is now there is no sound from my laptop. So now I'll have to figure out how to get sound from both the laptop and the TV at the same time.
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Best solution

October 27, 2013 1:46:30 PM

I thought you had already tried setting your default audio to Sony TV. Nevertheless you got it shorted out.

The thing you want now is not possible, at least as far as i know. I dont see the reason for it. Two devices playing the same sound...it will echo
Share
October 27, 2013 1:51:23 PM

Thank you so much for your advice :) 
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October 27, 2013 1:53:39 PM

No problem.
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October 27, 2013 1:56:35 PM

One more comment.... When I plugged the laptop into the other TV, the sound immediately came out of the TV without having to change any settings. Same with the tablet.
And in the past, even on this Sony TV I didn't have to tinker with any settings. All I had to do is plug the HDMI cable in.
This is the first time I ever had to change the default just to use this TV. Something is still not working right, but at least I have a way to temporarily fix it. Thanks again
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January 19, 2014 8:04:25 PM

I am having the same problem but I have already set my tv to the default device. I've read the whole conversation and tried everything. But I get no sound what so ever from my tv. This is getting very aggravating. Please help.
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February 10, 2014 2:40:00 PM

12485156,0,1555755 said:
I am having the same problem but I have already set my tv to the default device. I've read the whole conversation and tried everything. But I get no sound what so ever from my tv. This is getting very aggravating. Please help.


I also had the same problem as you and Cara. my laptop is HP, I have a Samsung TV that works perfectly well with HDMI both audio and picture. Once I hook to Sony sound comes out from the laptop regardless of how many times I choose TV speakers and enable them. So, my solution, like Cara's was that every time I hook my HP to Sony, I go to sound mixer and disable my laptop speakers. Automatically the Sony speakers start working afterwards. Now, to listen to your laptop speakers again, all you have to do is again go to volume mixer icon, choose laptop speakers and allow it to configure again. The problem will solve itself and show u a "fixed" message when it is done. The downside is every time I rehook it to Sony I have to disable the laptop speakers again, then reinstall them once I am done. Hope that helps.

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March 3, 2014 1:56:03 PM

I have the exact same problem as Cara, which just started today. Everything was working perfectly yesterday. All I had to do was plug in my hdmi cable, set my tv to hdmi & I could get video & audio (didn't have to change any settings to get audio). Now today, suddenly, I've got no audio. I didn't make any changes or do anything different b/w last night and today, yet the audio stopped working. I did e/thing Cara did, except her "fix" didn't work for me (ie. changing the default audio to tv in the control panel of my laptop). Even when I "tested" the speakers, the sound came out of the tv, just like it did for Cara. So some setting somewhere got changed w/o my knowledge, I just can't figure out what it is. Ugh. My laptop is a Lenovo ideapad & I have a Vizio smart hdtv if that makes a difference. Can ANYBODY help those of us still having this problem? Please. Thank you
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March 10, 2014 9:55:26 AM

Had the same issue, and everywhere I read to set the default audio to HDMI and it should work... however, with me, it didn't. Once, there wasn't a HDMI device listed to set the default to, another time the button was grey and so on.

What DID work for me was this:
- connect pc to tv with HDMI, turn both on (obviously)
- Open Control Panel -> Device Manager
- Click the "sound controls" triangle to drop down your devices
- I had 2 there, one "ATI something" and another "Realtek..."
- Disable BOTH (click yes to the warning that they will no longer work (really, Sherlock?))
- Re-enable both
- Now if you click the speaker Symbol in the task bar on the bottom right, it should no longer display the speaker, but a sort of TV-icon... And your sound should come from the TV rather than the pc.

GL
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May 2, 2014 11:00:23 PM

I followed all the advice in the forum but still no audio. Finally I went to speaker properties for the HDMI & chose "ADVANCED" In here i was set to CD Quality. I scrolled down to each setting & "apply" to each one . Finally the last one "24 bit Studio Quality" click "apply" "OK" & TV audio came on instantly. I know nothing about computers, but it worked for me
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May 22, 2014 7:01:07 AM

Cara_M said:
Ok, another test...so now I changed my default Audio in the control panel of my laptop to 'Sony TV', and I finally was able to watch a video on my TV with picture plus audio. Down side is now there is no sound from my laptop. So now I'll have to figure out how to get sound from both the laptop and the TV at the same time.



hey cara tell u wat...u cant really have both sounds in your laptop and tv when you are on hdmi audio output... its either you remove the hdmi if u want to have a sound in ur laptop or connect the hdmi to the tv and the sound will come out out in ur t.v

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July 31, 2014 6:26:55 PM

vinzc said:
Cara_M said:
Ok, another test...so now I changed my default Audio in the control panel of my laptop to 'Sony TV', and I finally was able to watch a video on my TV with picture plus audio. Down side is now there is no sound from my laptop. So now I'll have to figure out how to get sound from both the laptop and the TV at the same time.



hey cara tell u wat...u cant really have both sounds in your laptop and tv when you are on hdmi audio output... its either you remove the hdmi if u want to have a sound in ur laptop or connect the hdmi to the tv and the sound will come out out in ur t.v



I had the same issue. To fix:

• Control Panel, Sound, Manage Audio Devices
• The Sound box will pop up.
• On the payback tab you should see two icons. One for your laptop speakers, one for the external monitor/TV.
• Double click on the Laptop speakers, then click "Set Default" button on the bottom.
• The Laptop Speakers will be "Checked".
• Select OK and exit.
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September 7, 2014 6:41:44 AM

I had the same problem! Then I did this & it solved my problem: click away (delete) the tv from ur list in the sound options & it would work fine :-)
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October 9, 2014 9:27:58 AM

milan 7 said:
I followed all the advice in the forum but still no audio. Finally I went to speaker properties for the HDMI & chose "ADVANCED" In here i was set to CD Quality. I scrolled down to each setting & "apply" to each one . Finally the last one "24 bit Studio Quality" click "apply" "OK" & TV audio came on instantly. I know nothing about computers, but it worked for me


Thanks Milan7! The solution worked. Now laptop has sound and TV/video/HDMI connected has sound. No switching back and forth. It was a little bit more involved but I muddled through it in small amount of time. Also I had two 24 bit studio quality sounds to choose between. I clicked the second. Worked fine

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November 12, 2014 9:09:27 PM

Cara_M said:
I have my laptop (HP) connected to my Sony TV with an HDMI cable. It used to work perfectly, now I still get the picture, but no sound.
I tested the HDMI cable, and it's good.
I tested the computer and hooked it up to my other (Samsung) TV with the same HDMI cable, and both picture and sound worked perfectly.
Then I tested my Sony TV by hooking up my tablet to it and picture and sound worked perfectly.
Then I went back to connecting my HP laptop to the Sony TV and tested the sound in control panel, and the sound from my computer came out of the
Sony TV perfectly. So, why can't I get sound on the same TV when I try to watch a video from the laptop?


Hello there!. I had the same problem, and found the solution. The reason why the sound used to came out of your Sony TV perfectly and now it doesn't is because you probably updated your graphics card drivers lately. The moment you did that, was moment when your Sony TV (probably a little old as mine is) stopped working, and that is probably because the new driver update for your graphics card does not support your old TV (that is the reason why it keeps working in the other new Samsung TV). Fortunately, a recent package of updates came out for windows, so if you install those updates, the old TV will be supported once again by your lap top.

Try it and tell me if it works, it did for me :) .

Cheers and good luck.
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December 2, 2014 12:34:31 PM

Jack_N yes mate thanks this worked instant
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December 7, 2014 1:15:40 AM

I was having the same issue as everyone else and tried everything to no avail. This is what worked for me.
-Open your control panel and go to sound.
-The first tab is "playback" right click in the box under where you speakers are displayed.
-Click on "show disabled devices" Now my tv pops up in the menu
-Click enable and you should be go to go, instant sound from my tv
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January 20, 2015 4:25:34 PM

For Windows 8 - right click on speaker on task bar, (left click) select playback devices, now right click on the speaker and select Show disabled devices and/or disconnected devices. click apply and OK.
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March 1, 2015 4:42:12 PM

MiDNiGHTsoul said:
Have you checked at the Sound settings of the laptop the HDMI as default device? Have you checked your TV's audio settings if HDMI isnt selected as the audio source?

-------------------------------------------------------------------

Your answer to him help to solve the problem I was having. Thanks.
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April 9, 2015 3:59:05 AM

sachin_raj_r11 said:
Just uninstall audio drives from device manger and then install ur audio driver provided in the manufacturer's site ...it will work fine...i have tried it
If have doubt just email me


ok, so i have my tv plugged in to hp laptop via hdmi i have a picture but no sound, i cant even find the hdmi or the tv through the control panel or even Beats audio?
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April 9, 2015 4:18:00 AM

found my problem
• on your task bar (bottom right) is a speaker icon. right click and select playback devices (if there is no tv option right
• click on the speakers and select disabled devices it should be there?)
• click on tv link the "set default dropdown" should illuminate at bottom of page
• click and select "default communication device"
• now apply!

job done
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April 20, 2015 3:15:50 PM

MiDNiGHTsoul said:
Go to hardware and sound on your control panel and click on the sound. Then on the playback tab in the window that opens press right click and chech the show disabled divices and the disconnected and see if anything show up in the list.

You havent tell me yet if you went to your TV settings and try looking at its audio settings. If not, look there too.


Thank you, this was the answer for me. Greatly appreciated.
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April 22, 2015 3:44:18 PM

Cara_M said:
I have my laptop (HP) connected to my Sony TV with an HDMI cable.


It used to work perfectly. I still get the picture, but no sound.
I tested the HDMI cable, and it's good. I tested the computer and hooked it up to my other (Samsung) TV with the same HDMI cable, and both picture and sound worked perfectly.

Then I tested my Sony TV by hooking up my tablet to it and picture and sound worked perfectly.

Then I went back to connecting my HP laptop to the Sony TV and tested the sound in control panel, and the sound from my computer came out of the Sony TV perfectly. So, why can't I get sound on the same TV when I try to watch a video from the laptop?
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May 25, 2015 1:55:30 PM

bannotti said:
found my problem
on your task bar (bottom right) is a speaker icon. right click and select playback devices (if there is no tv option right click on the speakers and select disabled devices it should be there?)
click on tv link the "set default dropdown" should illuminate at bottom of page
click and select "default communication device"
now apply!
job done


Tried all the different options suggested and this was the only one that worked. Thank you so much!
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June 21, 2015 11:46:44 AM

Cara_M said:
I have my laptop (HP) connected to my Sony TV with an HDMI cable.

It used to work perfectly. I still get the picture, but no sound.

I tested the HDMI cable, and it's good. I tested the computer and hooked it up to my other (Samsung) TV with the same HDMI cable, and both picture and sound worked perfectly.

Then I tested my Sony TV by hooking up my tablet to it and picture and sound worked perfectly.

Then I went back to connecting my HP laptop to the Sony TV and tested the sound in control panel, and the sound from my computer came out of the Sony TV perfectly. So, why can't I get sound on the same TV when I try to watch a video from the laptop?

I had the same problem so bought a NEW hdmi cable from poundland of all places and its solved the issues.
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July 1, 2015 11:07:13 AM

Cara_M said:
I have my laptop (HP) connected to my Sony TV with an HDMI cable.

It used to work perfectly. I still get the picture, but no sound.

I tested the HDMI cable, and it's good. I tested the computer and hooked it up to my other (Samsung) TV with the same HDMI cable, and both picture and sound worked perfectly.

Then I tested my Sony TV by hooking up my tablet to it and picture and sound worked perfectly.

Then I went back to connecting my HP laptop to the Sony TV and tested the sound in control panel, and the sound from my computer came out of the Sony TV perfectly. So, why can't I get sound on the same TV when I try to watch a video from the laptop?


You need to either disable or unplug your internal computer speakers.
Most likely disble for a laptop.
Control panel=>Hardware & Sound=>Sound=>Right click on speakers (for right handers),click disable.
Make sure your devices are not set to "hide disabled devices" so you can find them again.


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July 9, 2015 8:34:13 PM

MiDNiGHTsoul said:
Go to hardware and sound on your control panel and click on the sound. Then on the playback tab in the window that opens press right click and chech the show disabled divices and the disconnected and see if anything show up in the list.

You havent tell me yet if you went to your TV settings and try looking at its audio settings. If not, look there too.



This solution is worked for me.....thnks to original author...

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August 4, 2015 7:38:06 PM

I figured it out. You have to go to your play back in manage sound. Right click then disable all devices and then when you do that right click and go to show all disabled devices and it will click on your TVwhen it pops up. It will bring up and the bottom of the page about devices and click enable devices. Hope it helps
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August 29, 2015 9:27:34 PM

Cara_M said:
I have my laptop (HP) connected to my Sony TV with an HDMI cable.

It used to work perfectly. I still get the picture, but no sound.

I tested the HDMI cable, and it's good. I tested the computer and hooked it up to my other (Samsung) TV with the same HDMI cable, and both picture and sound worked perfectly.

Then I tested my Sony TV by hooking up my tablet to it and picture and sound worked perfectly.

Then I went back to connecting my HP laptop to the Sony TV and tested the sound in control panel, and the sound from my computer came out of the Sony TV perfectly. So, why can't I get sound on the same TV when I try to watch a video from the laptop?


1. Go to control panel
2. Hardware & Sound
3. Click on Sound, pop up will bring up the audio devices associated with your computer. If you cannot see the audio device you would like to use, left click and check off "show disabled devices". You can enable the device by left clicking on it.
4. From here you can choose a default audio. I found that after changing my default to an alternate source it did not switch immediately. I had to disable the device being used. It automatically switches to the remaining option after that.
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September 5, 2015 10:06:31 AM

GO to the sound icon on your left side of the screen and left click it. You will see playback device click it. there should be an icon that says ATI HDMI Output click it and set it to default. If you don't see it then left click on speakers and dual headphones and click on show disconnected device.
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September 5, 2015 11:36:51 AM

I am also having the same problems as the original poster. I have HP laptop with windows 8 and a Sony TV. Anytime I try to play a video online (such as Amazon Prime video), my sound does not play through the tv. However, when I play video through my Netflix app, the sound does play through the TV automatically. How do I need to change my settings so that sounds from my internet browser play through the TV?
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September 19, 2015 11:50:48 PM

I know this thread is solved but I just had the same problem. What worked for me is resetting audio devices under device manager then lowering the pc sound all the way and back up again. From an iBUYPOWER to a Sony 65". Hope that helps for anyone with more issues!
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October 6, 2015 4:59:33 PM

I found that when I restarted my laptop a couple times it worked
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October 15, 2015 12:45:41 AM

MiDNiGHTsoul said:
Go to hardware and sound on your control panel and click on the sound. Then on the playback tab in the window that opens press right click and chech the show disabled divices and the disconnected and see if anything show up in the list.

You havent tell me yet if you went to your TV settings and try looking at its audio settings. If not, look there too.
Thank you for this. It solved my problem.

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October 16, 2015 7:54:22 AM

Same problem, but eventually I solved it and I hope this helps. Went to control panel. Click "Hardware and Sound" then click on "manage audio devices" this will bring you to Playback and select a "device" on there and right click any device and make sure it has "all devices" because mine was hidden (speaker and headphones was there; communications headphones was there, but HDMI was not) and I had to connect that way.

Hope this helps Win 7 PC

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October 23, 2015 12:19:25 PM

In case Default Device option doesn't show up under Playback Devices, consider updating your audio driver, worked for me for HP ProBook640 laptop.
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November 20, 2015 11:37:57 AM

Hi All,

This is how I solved the same problem:

1. Hook up PC to TV
2. Open DEVICE MANAGER by either searching for it on the search panel or control panel>>system and security>>system>>device manager
3. In device manager select SOUND, VIDEO AND GAME CONTROLLERS and a drop down list should appear
4. In the list the audio system for the PC should be one option and another option should be the audio system for the TV (mine was Intel (R) Display Audio)
5. Select the audio system for the TV and right click
6. Select ENABLE
7. Now audio from the TV should be working.
8. To double check open playback devices by right clicking in speaker icon on taskbar. The PC audio system and the TV's audio system should be displayed with green check mark on TV audio system.

Hope this helps anyone with a similar problem

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November 23, 2015 10:33:29 AM

I change the sound settings in my laptop and worked, just select the tv as the source in the sound settings
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December 19, 2015 12:05:33 PM

Windows 10,
Control panel -> Sound -> Playback Tab -> right click on any of the devices and select "Show disabled devices"
Then most probably you will see "Digital Audio(HDMI)" and you have to set it as default. Confirm with "OK" and test it with youtube or some player on your PC.
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