cannot play dvds

dgb27 · Oct 24, 2013

I have a Samsung Home Theatre System (HT-D555W) that will no longer play my dvds

revolution2718 · Oct 26, 2013

Sounds broken.

dgb27 · Oct 26, 2013

revolution2718 :

Thanks for you response. Perhaps I was not clear enough, I know the HTS is not working, but what I want to know is how it can be fixed, if at all.

revolution2718 · Oct 26, 2013

Those all in one systems are not really possible to fix yourself. You're gonna have to contact samsung, see if you're still in warranty, and see if its worth it to fix it.

A janky workaround might be to borrow a cheap DVD player from a friend, and see if you can hook it up to the AUX, D-IN, or some other audio input on the back of the old broken home theater DVD device. This MIGHT allow you to get sound from the new DVD player through the old sound system. No promises though.

Alec Bramlett · Oct 26, 2013

Does the drive sound healthy or does it make clicking,grinding,crunching,etc. noises

dgb27 · Oct 28, 2013

Alec Bramlett :

Alec, thanks for your response. The DVD drive does make a noise while it tries to read the DVD inserted, or that is what I presume it is doing. However a few seconds later an error message, @cannot read disc@ (or similar) appears, then the disc drawer opens.

The system is no longer under warranty (unfortunately only 12 months) and when I contacted Samsung (Australia), via live chat, they wouldn't/couldn't tell me what the problem/solution was, but to take it to an authorised repairer.

Alec Bramlett · Oct 28, 2013

try disassembling the system and cleaning the drive, the lens could be dirty and can't read the discs

dgb27 · Oct 29, 2013

I have taken the easy, but expensive option, of replacing the entire system with another HTS. Thanks to Revolution and Alec for your advice.

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