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Laptop does not recognise external mic

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  • Asus
Last response: in Laptop Tech Support
September 12, 2013 11:07:14 AM

Im trying to use an external mic on my asus k550c laptop. Basically, in control panel, the external microphone is not showing under sound - manage audio devices - recording. It only shows 1 item - the internal mic, even if i tick "show disconnected/disabled devices".

I've updated REALTEK HD audio drivers from ASUS webpage. What is going on?

Thank you!

More about : laptop recognise external mic

a b D Laptop
a b Ĉ ASUS
September 12, 2013 11:57:14 AM

Does the mic have any drivers of it's own? Do you know if the mic actually works, tested it on another system?
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September 12, 2013 12:16:02 PM

burdenbound said:
Does the mic have any drivers of it's own? Do you know if the mic actually works, tested it on another system?


No it doesn't need any drivers, it's just a simpel desktop mic.
Yes, it does work in other systems.
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Related resources
a b D Laptop
a b Ĉ ASUS
September 12, 2013 12:17:56 PM

pabcadmon said:
burdenbound said:
Does the mic have any drivers of it's own? Do you know if the mic actually works, tested it on another system?


No it doesn't need any drivers, it's just a simpel desktop mic.
Yes, it does work in other systems.


Have you tried restarting the system? Have you ever used another mic on your laptop i.e. do you know for sure the port on your laptop functions correctly.
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September 12, 2013 2:04:53 PM

burdenbound said:
pabcadmon said:
burdenbound said:
Does the mic have any drivers of it's own? Do you know if the mic actually works, tested it on another system?


No it doesn't need any drivers, it's just a simpel desktop mic.
Yes, it does work in other systems.


Have you tried restarting the system? Have you ever used another mic on your laptop i.e. do you know for sure the port on your laptop functions correctly.


Restarting the system doesnt work, and the laptop is brand new so no, i havent tried any other mic. I believe the problem is somehow driver related as there is no external mic device in the control panel, but I may be wrong...
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a b D Laptop
a b Ĉ ASUS
September 12, 2013 2:14:12 PM

pabcadmon said:
burdenbound said:
pabcadmon said:
burdenbound said:
Does the mic have any drivers of it's own? Do you know if the mic actually works, tested it on another system?


No it doesn't need any drivers, it's just a simpel desktop mic.
Yes, it does work in other systems.


Have you tried restarting the system? Have you ever used another mic on your laptop i.e. do you know for sure the port on your laptop functions correctly.


Restarting the system doesnt work, and the laptop is brand new so no, i havent tried any other mic. I believe the problem is somehow driver related as there is no external mic device in the control panel, but I may be wrong...


When you go into device manager do you have any unidentified devices?
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September 12, 2013 2:29:03 PM

burdenbound said:
pabcadmon said:
burdenbound said:
pabcadmon said:
burdenbound said:
Does the mic have any drivers of it's own? Do you know if the mic actually works, tested it on another system?


No it doesn't need any drivers, it's just a simpel desktop mic.
Yes, it does work in other systems.


Have you tried restarting the system? Have you ever used another mic on your laptop i.e. do you know for sure the port on your laptop functions correctly.


Restarting the system doesnt work, and the laptop is brand new so no, i havent tried any other mic. I believe the problem is somehow driver related as there is no external mic device in the control panel, but I may be wrong...


When you go into device manager do you have any unidentified devices?


No, everything seems to be in order:
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a b D Laptop
a b Ĉ ASUS
September 12, 2013 2:30:51 PM

Hmm I really don't know then, sorry I can't think of anything else to why it wouldn't work. Maybe someone else will have a suggestion.
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a c 532 D Laptop
a b Ĉ ASUS
September 14, 2013 11:07:02 AM

If you plug an external microphone, it will replace the internal microphone, nothing will show up for that microphone. In the "sound - manage audio devices - recording", if you speak in the microphone, did you see the meter at the right reacts to the sound ?
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September 14, 2013 1:05:00 PM

jarotech said:
If you plug an external microphone, it will replace the internal microphone, nothing will show up for that microphone. In the "sound - manage audio devices - recording", if you speak in the microphone, did you see the meter at the right reacts to the sound ?


No, it doesnt move at all
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a c 532 D Laptop
a b Ĉ ASUS
September 14, 2013 2:29:30 PM

So let me see if I have all the facts, if you go to recording without the external microphone, the green bars will go up, but when you plug the external microphone, nothing happens. Do you have a "headphone output/microphone input" combo jack port ? If you have, the plug for the microphone is not compatible with your laptop.
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January 21, 2014 9:05:53 AM

Hope this brings it to the active discussion. I have very similar situation, two laptops running windows 8 Asus AO756-2626 and HP dm4-3099se. Internal mic works on both. I have two computer mics and one professional type that needs an adapter for the jack. When I insert either mics, nothing happens on either laptops. The external mic in the sound settings is greyed out and says currently unavailable.
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November 24, 2014 1:03:47 AM

I have the exact same problem with my ASUS X550C, I have a splitter with 3 plastic splits (TRRS), which works fine on a friends similar notebook with the very same headset, and on my PC it doesn't recognise anything besides what's been there since I first started the PC.

I have already uninstalled and installed the latest version (which apparently was the one I had before, with AudioWizard instead of MaxxAudio (I'm not sure if it actually is called like that, but I do know the name is close) in the speaker tab) of Realtek HD Audio drivers from Realtek's website.
It's really frustrating to not being able to use my external mic, and have the people I speak with listening to every single key I hit when typing.

I've also look over the web, and haven't found any solution, nor cases that wouldn't be solved by purchasing the right splitter, which I bought thinking that it would be the solution, untill I find this topic which also leads to no fix.

Please let me know what can be causing this problem!

P.S.: When I plug the splitter with my headset pluged to it, the headset speakers work, but the mic doesn't. I'm sure it's not neither headset's nor splitter's problem because I tested it on a friends similar laptop, same brand, same look, just not sure of the model..
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November 25, 2014 1:09:21 PM

Open your Realtek HD Audio Manager, on right side double click on your port icon and select Mic In then OK.
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November 25, 2014 2:47:40 PM

onlyrasel said:
Open your Realtek HD Audio Manager, on right side double click on your port icon and select Mic In then OK.


Thing is, the box that pops asking which device I connected only shows: Speaker, Speakers and
Something about output..

I've already checked device manager, nothing, did more than I thought I could, and so far I guess the only solution may be getting a usb adapter.. Only, of course, if it works..
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November 25, 2014 9:44:52 PM

Try Reinstalling Original Driver & check again.
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November 26, 2014 3:46:54 AM

onlyrasel said:
Try Reinstalling Original Driver & check again.


I did that as I explained before.
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a c 532 D Laptop
a b Ĉ ASUS
November 26, 2014 4:23:35 AM

Hi, do you have a splitter similar to this one?
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January 25, 2015 6:37:48 AM

I've gone through all kinds of irritation and expense over this issue, and maybe I can save you from banging your head against a wall. The combo port will NOT work with an external, standalone mic. You CANNOT fix this with any kind of splitter. You CANNOT fix this by endless fussing with the audio settings, in either Windows or Realtek. Asus and other laptop manufacturers have BROKEN the old mic port, and they did it on purpose because they imagine nobody wants to plug a real mic into a 3.5mm jack. They are wrong of course, but there's no going back. Just don't let them lie to you and waste your time.

What does work? Get a USB mic, a decent one. The Blue "Snowball" is so good I have to turn the gain way down. Or get a full-featured external USB sound-card (not the Turtle Beach Amigo II, which unfortunately does not work for this). I got the Creative Soundblaster X-Fi Surround 5.1, which works with any regular mic I plug into it, with zero noise -- plus it can do line in, RCA plugs out, 5.1 surround and optical digital out.

I hate what Asus (and others) did with the stupid "combo jack" but they'll never admit how horrible it is, so don't make yourself nuts -- bite the bullet and go USB. Or, maybe give up having any "real" mic and try a headset that's made for the ridiculous combo port. Or stoop to using the built-in mic, if your laptop has one -- it might not be as bad as you'd think..
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1
February 7, 2015 11:47:54 AM

I tend to agree so I did buy Startech's virtual 7.1 external sound card but can't get it to solve my microphone problem. Computer recognizes it but I can't get sound to work. any suggestions?

Fosunes said:
I have the exact same problem with my ASUS X550C, I have a splitter with 3 plastic splits (TRRS), which works fine on a friends similar notebook with the very same headset, and on my PC it doesn't recognise anything besides what's been there since I first started the PC.

I have already uninstalled and installed the latest version (which apparently was the one I had before, with AudioWizard instead of MaxxAudio (I'm not sure if it actually is called like that, but I do know the name is close) in the speaker tab) of Realtek HD Audio drivers from Realtek's website.
It's really frustrating to not being able to use my external mic, and have the people I speak with listening to every single key I hit when typing.

I've also look over the web, and haven't found any solution, nor cases that wouldn't be solved by purchasing the right splitter, which I bought thinking that it would be the solution, untill I find this topic which also leads to no fix.

Please let me know what can be causing this problem!

P.S.: When I plug the splitter with my headset pluged to it, the headset speakers work, but the mic doesn't. I'm sure it's not neither headset's nor splitter's problem because I tested it on a friends similar laptop, same brand, same look, just not sure of the model..


kerumbo said:
I've gone through all kinds of irritation and expense over this issue, and maybe I can save you from banging your head against a wall. The combo port will NOT work with an external, standalone mic. You CANNOT fix this with any kind of splitter. You CANNOT fix this by endless fussing with the audio settings, in either Windows or Realtek. Asus and other laptop manufacturers have BROKEN the old mic port, and they did it on purpose because they imagine nobody wants to plug a real mic into a 3.5mm jack. They are wrong of course, but there's no going back. Just don't let them lie to you and waste your time.

What does work? Get a USB mic, a decent one. The Blue "Snowball" is so good I have to turn the gain way down. Or get a full-featured external USB sound-card (not the Turtle Beach Amigo II, which unfortunately does not work for this). I got the Creative Soundblaster X-Fi Surround 5.1, which works with any regular mic I plug into it, with zero noise -- plus it can do line in, RCA plugs out, 5.1 surround and optical digital out.

I hate what Asus (and others) did with the stupid "combo jack" but they'll never admit how horrible it is, so don't make yourself nuts -- bite the bullet and go USB. Or, maybe give up having any "real" mic and try a headset that's made for the ridiculous combo port. Or stoop to using the built-in mic, if your laptop has one -- it might not be as bad as you'd think..


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February 27, 2015 7:19:05 AM

kerumbo said:
I've gone through all kinds of irritation and expense over this issue, and maybe I can save you from banging your head against a wall. The combo port will NOT work with an external, standalone mic. You CANNOT fix this with any kind of splitter. You CANNOT fix this by endless fussing with the audio settings, in either Windows or Realtek. Asus and other laptop manufacturers have BROKEN the old mic port, and they did it on purpose because they imagine nobody wants to plug a real mic into a 3.5mm jack. They are wrong of course, but there's no going back. Just don't let them lie to you and waste your time.

What does work? Get a USB mic, a decent one. The Blue "Snowball" is so good I have to turn the gain way down. Or get a full-featured external USB sound-card (not the Turtle Beach Amigo II, which unfortunately does not work for this). I got the Creative Soundblaster X-Fi Surround 5.1, which works with any regular mic I plug into it, with zero noise -- plus it can do line in, RCA plugs out, 5.1 surround and optical digital out.

I hate what Asus (and others) did with the stupid "combo jack" but they'll never admit how horrible it is, so don't make yourself nuts -- bite the bullet and go USB. Or, maybe give up having any "real" mic and try a headset that's made for the ridiculous combo port. Or stoop to using the built-in mic, if your laptop has one -- it might not be as bad as you'd think..



BUt my microphone came with the headset alltogether, the only thing is that they are separately connected, pink for mic, green for headset, i use a adapter, that you connect both of these cables into the mic/head port, i know it sucks soo much, maybe i just have to buy a usb mic after all
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March 3, 2015 2:52:12 PM

To Kerumbo: Do you think this would work with a guitar also??
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March 19, 2015 11:51:54 AM

I have an Asus x200ma laptop with audio combo jack. Asus says you need a 4-pole plug but I've tried a headset and another mic (both work on other devices) and the laptop would not recognize them. The ONLY external mic I have been able to get to work used a 3-pole (or stereo type) plug. I'm not sure if it's Asus hardware, 8.1 software, or Realtek software preventing a headset from working.
If you've been unable to get an external mic to work with your laptop, you may want to try a mic that has a stereo-type plug.
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March 28, 2015 10:11:15 PM

outrages but kerumbo is right, you cannot plug in mic and have sound go to your internal speakers of your laptop. Asus knows that very well but they did it on purpose:
1. they spare some physical space
2. they don't want you to buy cheap chinese mic for 1$ and realize that dollar-shop mic works better than their build in mic

Not only ASUS did this, all new laptops are like that. But I am so surprised and disappointed that Asus as the best brand didn't do better.
All world gone crazy about simple-phones-for idiots and so now they will transform our laptops and PCs into same stupid phones ... just a little bigger.
I hoped in vain that at least Asus or somebody will be the good guy.
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April 23, 2015 4:40:45 PM

Here's the thing
I've had my laptop for about 9, 10 months now? Only TODAY did it stop picking up external microphone sounds. I've restarted the mic driver and the Realtek driver, checked for updates, restarted system, even blown into the port to make sure there's no dust or anything stuck in there... Nothing works, but it will still pick up sound from the internal microphone.
I'm testing with two simple headphone/microphone combos, the kind that come with your mobile phone (and both work on my iPad with no problems)
Surely there's got to be some kind of solution if it was working just 17 hours ago?
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April 25, 2015 11:07:06 AM

http://i62.tinypic.com/e5iq05.png You have to go here and first you need to make a right click there and press "Show disabled), and than you do what is shown in the pic. Sry for bad English
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April 29, 2015 10:57:30 AM

Hope this helps
it solved the problem for me

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May 7, 2015 8:55:55 AM

Zouheir said:
Hope this helps
it solved the problem for me



There's no Options like that, Mine just have Headphone and Speaker Out
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May 11, 2015 2:45:28 AM

I have this exact same problem, and neither I have the option for choosing headset nor microphone. I'm trying to connect an antlion modmic by itself, is not recognized at all, neither with a TRRS splitter, etc. And no, I DO NOT have the advanced settings in my Realtek HD Audio Manager console. Seems like a USB sound card is the only option... for now?
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September 5, 2015 2:13:46 PM

Thank you. I have been looking for hours. It helped a lot. I can use my mic now
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October 4, 2015 8:08:10 AM

Hi,

Just for you to know. I was having the same problem with my asus eeepc and a 3,5mm microphone, nut then I've tried runing Realtek firmware just has Zouheir said, and althgog I had only 3 choices (mic in, headphone, speaker out), I've chosen "mic in".

It worked! My laptop stopped using the internal mic and started to use the 3,5mm mic. No usb sound adapter here!

Thanks Zouheir!!!

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October 29, 2015 2:23:23 PM

Zouheir said:
Hope this helps
it solved the problem for me



Hey, when I select headset I can hear sounds from videos and stuff and my mic is now recognized but It's not working properly , I can only hear little sounds when I talk, even when plugging an different mic in the combo jack
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November 6, 2015 1:18:09 AM

kerumbo said:
I've gone through all kinds of irritation and expense over this issue, and maybe I can save you from banging your head against a wall. The combo port will NOT work with an external, standalone mic. You CANNOT fix this with any kind of splitter. You CANNOT fix this by endless fussing with the audio settings, in either Windows or Realtek. Asus and other laptop manufacturers have BROKEN the old mic port, and they did it on purpose because they imagine nobody wants to plug a real mic into a 3.5mm jack. They are wrong of course, but there's no going back. Just don't let them lie to you and waste your time.

What does work? Get a USB mic, a decent one. The Blue "Snowball" is so good I have to turn the gain way down. Or get a full-featured external USB sound-card (not the Turtle Beach Amigo II, which unfortunately does not work for this). I got the Creative Soundblaster X-Fi Surround 5.1, which works with any regular mic I plug into it, with zero noise -- plus it can do line in, RCA plugs out, 5.1 surround and optical digital out.

I hate what Asus (and others) did with the stupid "combo jack" but they'll never admit how horrible it is, so don't make yourself nuts -- bite the bullet and go USB. Or, maybe give up having any "real" mic and try a headset that's made for the ridiculous combo port. Or stoop to using the built-in mic, if your laptop has one -- it might not be as bad as you'd think..


I have an ASUS F550JK laptop with a combo port. I put the "Audio_Conexant_Win7_64_VER8654150" driver (ASUS site) and the microphone is recognized and works.
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November 11, 2015 6:40:17 AM

This weird thing worked for me. In that realtek HD audio manager thing, just above that "analog" button (which someone here has suggested to double click), there is a "device advanced setting" option in blue that is click-able. Click it and then select "separate all input jacks as independent input devices" option. Really hopes it helps you because I have gone through that frustration for some time now.
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November 11, 2015 7:22:34 AM

And one more thing.. you might have to close all files related to sound (i am no expert).. i had to close audacity for that to work. Basically close all audio related stuff, any mp3 or vlc thing etc, then plug in the mic thing (of course for my combo jack i had to use a 1$ chinese splitter thing on ebay.) Then try what i suggested in my previous reply.
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November 30, 2015 6:38:19 PM

THIS IS SPOT-ON! Im currently using ASUS X455L which i bought 2 weeks ago, and last night i had troubles using the combo jack, until it cant be recognized by the audio wizard at all. i was so furious as i'm working at home, and i had to stop working at the 2nd hour of my online job. i have 3 headphones, (all working in other devices) but wont work on this laptop. After reading this thread, i think i need to give up on the combo jack and buy a USB headset instead so that i can work tonight.


kerumbo said:
I've gone through all kinds of irritation and expense over this issue, and maybe I can save you from banging your head against a wall. The combo port will NOT work with an external, standalone mic. You CANNOT fix this with any kind of splitter. You CANNOT fix this by endless fussing with the audio settings, in either Windows or Realtek. Asus and other laptop manufacturers have BROKEN the old mic port, and they did it on purpose because they imagine nobody wants to plug a real mic into a 3.5mm jack. They are wrong of course, but there's no going back. Just don't let them lie to you and waste your time.

What does work? Get a USB mic, a decent one. The Blue "Snowball" is so good I have to turn the gain way down. Or get a full-featured external USB sound-card (not the Turtle Beach Amigo II, which unfortunately does not work for this). I got the Creative Soundblaster X-Fi Surround 5.1, which works with any regular mic I plug into it, with zero noise -- plus it can do line in, RCA plugs out, 5.1 surround and optical digital out.

I hate what Asus (and others) did with the stupid "combo jack" but they'll never admit how horrible it is, so don't make yourself nuts -- bite the bullet and go USB. Or, maybe give up having any "real" mic and try a headset that's made for the ridiculous combo port. Or stoop to using the built-in mic, if your laptop has one -- it might not be as bad as you'd think..


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0
December 20, 2015 4:49:53 PM

a simple solution that worked for my HP laptop running Windows 10 [after tearing my hair out for hours and trying all the fixes i found on the internet, to no avail]:

Click the [Start Button]
Click on/select [All apps]
Scroll down and click on [Settings]
In upper right search box [i.e., Find a setting], type in "microphone"
Click on/selec [Microphone privacy settings]
Turn on [Let apps use my microphone]

VOILA! a working external mic

Happy holidays ...
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December 30, 2015 11:50:51 PM

pfsoto said:
a simple solution that worked for my HP laptop running Windows 10 [after tearing my hair out for hours and trying all the fixes i found on the internet, to no avail]:

Click the [Start Button]
Click on/select [All apps]
Scroll down and click on [Settings]
In upper right search box [i.e., Find a setting], type in "microphone"
Click on/selec [Microphone privacy settings]
Turn on [Let apps use my microphone]

VOILA! a working external mic

Happy holidays ...


didnt work at all for me. Audio works just fine for my headset, im using a splitter for my green/pink plugs. im trying to set it up on skype but my laptop doesnt let me use my headset mic.
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