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Admin user profile; I cannot log on to windows 7 on my PC.

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  • Windows 7
  • Laptops
Last response: in Laptop Tech Support
September 11, 2013 6:34:20 AM

Cannot log on to windows 7 on my PC. I am the admin and have my password. My user profile is the only admin; I have my password but get a message "The User Profile Service service failed the logon. User profile cannot be loaded." I can only access windows 7 with a non admin user profile set up for my granddaughter and cannot change or download anything. Can you help?

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a c 1815 D Laptop
a c 1160 $ Windows 7
September 11, 2013 10:14:27 AM

Try logging on in Safe Mode. If that does not work, boot off the Windows 7 disk and select a Repair setup, that should fix things, although if it's an issue with the administrator user registry or files, things won't work well.

A trick to get another use admin rights, you can use the "runas" command to start the computer management plugin as the administrator and give the other user admin rights. Or even create a new admin user.

At a command prompt, use runas /user:adminusername CompMgmtLauncher

It will ask you for the amdin user password and start computer manager so you can change user rights.
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a b D Laptop
September 11, 2013 2:33:03 PM

its probably some files on registry are missing, you can repair the system, if it doesn't work, you may re-install the windows :( 
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March 23, 2014 12:09:03 PM

LuAnnC said:
Cannot log on to windows 7 on my PC. I am the admin and have my password. My user profile is the only admin; I have my password but get a message "The User Profile Service service failed the logon. User profile cannot be loaded." I can only access windows 7 with a non admin user profile set up for my granddaughter and cannot change or download anything. Can you help?


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March 27, 2014 6:04:05 AM

Safe Mode with Networking may solve the logon problem. Then you can check disk errors and install system files from the Internet.
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March 30, 2014 7:48:26 PM

why is it suddenly this weekend multiple people i know how this problem including me and i cannot fix it cause whatever i read has 400 steps and i cannot follow...
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a c 1815 D Laptop
a c 1160 $ Windows 7
March 31, 2014 7:01:27 AM

Samuel DiBiase said:
why is it suddenly this weekend multiple people i know how this problem including me and i cannot fix it cause whatever i read has 400 steps and i cannot follow...


If you can't follow the fixes, find another person that knows about computers to help. There are several ways of getting at least your files backed up, including using a boot disk like Hirens or a Linux Live disk, using another admin profile, etc...
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