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Asus smart gesture disable after returning from sleep

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  • Asus
  • Sleep Mode
  • Power Up
  • Laptops
Last response: in Laptop Tech Support
May 22, 2013 12:05:47 AM

When my laptop (S400CA) power up again after it went into sleep mode, the smart gesture function became disable. Can anyone know how to solve this problem?

More about : asus smart gesture disable returning sleep

May 22, 2013 1:45:56 PM

Go into your Control Panel -> Programs and check to see which version of the Smart gesture program you are running. Make sure it is Version V2.0.1. If it is anything lower, please uninstall and go to our support site http://support.asus.com/download.aspx?SLanguage=en&p=3&... and download the latest version.

Also, before installing the new Smart Gesture, install the latest ATK driver package. You can find it under the "utilities" section at the support site.
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a c 312 D Laptop
a b Ĉ ASUS
May 22, 2013 3:10:54 PM

There was an issue with the Smart Gestures disappearing altogether even under Windows 8 upon reboot. Use the link Asus_USA provided to download the ATK package and the latest version of Smart Gestures. I recommend installing the ATK package first, then uninstall the current version of Smart Gestures, and finally install the latest version of it.
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Related resources
November 1, 2013 12:42:29 AM

Prostar Computer said:
There was an issue with the Smart Gestures disappearing altogether even under Windows 8 upon reboot. Use the link Asus_USA provided to download the ATK package and the latest version of Smart Gestures. I recommend installing the ATK package first, then uninstall the current version of Smart Gestures, and finally install the latest version of it.


Thank's a lot i will get it ! Actualy i have the old version 1.xx
It is possible to automate it ? With W. control center or other way please ?
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a c 312 D Laptop
a b Ĉ ASUS
November 12, 2013 12:49:23 PM

No, you'll need to download the files individually and install them. There is no batch file installer readily available.
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January 8, 2014 6:36:53 PM

Asus_USA said:
Go into your Control Panel -> Programs and check to see which version of the Smart gesture program you are running. Make sure it is Version V2.0.1. If it is anything lower, please uninstall and go to our support site http://support.asus.com/download.aspx?SLanguage=en&p=3&... and download the latest version.

Also, before installing the new Smart Gesture, install the latest ATK driver package. You can find it under the "utilities" section at the support site.



THANK YOU SO MUCH. My smart gesture gone when Asus updated my notebook. My one touch, left and right click, only left. No more scroll, no more zoom, and others. And it sucks.

FOR THOSE WHO HAVE SAME PROBLEM AS MINE FOLLOW THE FF:

I downloaded first the ATK package in ASUS SUPPORT,with this link http://support.asus.com/Download.aspx?SLanguage=en&m=AT... choosing Windows 7-64bit (even though im windows 8, its not in the choices either thats why i just chose the latest), then download the new touch in ASUS SUPPORT, with this link http://support.asus.com/download.aspx?SLanguage=en&p=3&... choosing windows 8 - 64bit then choosing the MAY 31,2013 touch drive below. Just download everything then RUN it all. Accept terms. Then Install both. After installations, restart then.

IT WORKED IMMEDIATELY AFTER I RESTARTED IT.
ITS BRILLIANT! THANK YOU SO MUCH.

Because of what happened after my smart gesture is gone, i disabled the automatic update of Asus. I think its a bug that will kill your system. Hehe :)  Anyways, THATS JUST FOR ME. BEWARE FOR UPDATES FROM ASUS ITSELF!
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February 8, 2014 11:07:48 PM

thanks alot, i went to the service center to fix it once and it spoiled again in just 2 days, thanks for this.

die to this my touchpad and all the 2 and 3 fingers controlls started to work

thanks a lot

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February 14, 2014 8:54:14 AM

I will try this but Win 8 refused to update the last time I tried this. In the meantime, I've found that you can kickstart the smart gesture. It's very finicky. Once you open your laptop, wait a few seconds at the win8 screen with the time and bg image etc, then go to your desktop by clicking bottom left corner. Without doing anything (don't connect to a new internet connection or start any programs) if you have a standard file already open that is longer than the screen (ie firefox, pdf, notepad or word doc that you would usually need to scroll through) or if one's not open, open a folder that has more than the page filled with icons. Making sure your fingers are roughly parallel and scrolling at the same speed, with two fingers scroll up and down in succession at a moderate speed for about 5-30 seconds. I do this a few times and click or double click in between scroll sets if it seems like it's not working (make sure you click on the background and not an image if you're in a folder). It takes a while and a few sets with clicking in between. Sometimes I'll have to scroll repeatedly for 10-30 seconds in one go but eventually the smartgesture icon will appear on the right of the bottom icons bar showing your two fingers. Then after that it should work. A pain, but will keep doing this until I figure out the reinstall. I'm not sure exactly what stops this method from working sometimes but I've found that if I wait too long or too little after going to the desktop it won't work. And it won't kickstart also if I change or start an internet connection. So I have to do it right away. I'm assuming it needs to be done right after your comp has fully woken up, and before you wait a long time or start working on stuff. Hope this helps someone because restarting constantly was such a pain!
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July 7, 2014 9:04:41 PM

I probably resolved that problem, I put on the icon smart gesture in the tools bar w8
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December 7, 2014 5:58:12 PM

mathusk said:
When my laptop (S400CA) power up again after it went into sleep mode, the smart gesture function became disable. Can anyone know how to solve this problem?


I had the same problem with the disable of these essencials functions in asus s400ca.
I've tried get an answer from sus support, but it was very simple and didn't focus on the problem (i was very specifcly).
I realized the smart gesture icon dont appear on the lower bar. So I searched the apllications responsable for smart gesture. I found in "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64". Executing "AsusTPLoader.exe" all Smart Gesture back to work normally.
I had updated the smart gesture from asus support, but didn't work when get in sleep mode and back.
Hope this help someone like did to me.

Obs: Sorry if I had some english mistake.
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December 19, 2014 11:34:19 PM

I'm running a K55VJ where the maximum available version of the Smart Gesture program is 1.0.35, matching the version I have installed. However, I found a solution: open cmd (as Admin) and run the following commands:

  1. taskkill -f -im QuickGesture*
  2. taskkill -f -im AsusTP*


Then open
  1. C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64
And execute the AsusTPLauncher.exe file.

The two cmd commands basically kill the processes related to Smart Gesture, which are QuickGesture.exe, QuickGesture64.exe, and AsusTPCenter.exe and AsusTPLoader.exe. Once these are killed, they can be restarted.
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December 31, 2014 8:33:25 AM

Fn. + F9 should activate the touchpad again. I had a red icon on the asus smart gesture icon, and the touchpad was completely non responsive after about a minute of the computer being on and doing this made it work again.
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January 2, 2015 4:12:28 AM

Lahreal said:
Fn. + F9 should activate the touchpad again. I had a red icon on the asus smart gesture icon, and the touchpad was completely non responsive after about a minute of the computer being on and doing this made it work again.


This works only if the touchpad has been disabled using that shortcut or some other means. However, when waking from sleep mode, the Asus Smart Gesture icon actually does not show up at all sometimes. In that case, the only reliable way I have found is to kill the tasks and start them again.
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February 11, 2015 11:18:48 PM

If you have the latest version of touch pad driver and it still does glitch after returning from sleep, you can also the following technique that worked for me:
• Open Task Manager
• Find ASUS Smart Gesture Center
• Right click on it and choose End Task
• This utility will automatically restart once you disable it and than your touch pad will be functional once again
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March 8, 2015 9:45:10 AM

***Try this first ***: "fn + f9"

I have an Asus T-100 Transformer which I use every day, that has a problem when running Google Chrome
browser. About once a week the Asus smart gesture loader notification icon gets a red X through it
indicating an error. Nice, but this error would not go away even across multiple machine rebooting(s)!
Historically, the only solution has been to define a new user and essentially scrap the old one
which is particularly difficult without the mouse function. Also it doesn't help much when the user being
scrapped is the admin.This solution; function, function 9 then logout, sounds really simple, but if you don't
know to use this, you too could be left in; Transformer h*ll.

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May 23, 2015 2:04:36 PM

Jay_ said:
Prostar Computer said:
There was an issue with the Smart Gestures disappearing altogether even under Windows 8 upon reboot. Use the link Asus_USA provided to download the ATK package and the latest version of Smart Gestures. I recommend installing the ATK package first, then uninstall the current version of Smart Gestures, and finally install the latest version of it.


Thank's a lot i will get it ! Actualy i have the old version 1.xx
It is possible to automate it ? With W. control center or other way please ?


Prostar Computer said:
No, you'll need to download the files individually and install them. There is no batch file installer readily available.


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May 23, 2015 2:08:06 PM

Prostar computer, after weeks of trying to resolve this issue on my asus zenbook I tried your solution and it worked! First delete the existing ATK file and reload from the Asus support site. THen delete the existing Smart Gesture file and reload new one from Asus support site.

Thanks Again.
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May 25, 2015 4:32:35 PM

JoaoVictorRodrigues said:
mathusk said:
When my laptop (S400CA) power up again after it went into sleep mode, the smart gesture function became disable. Can anyone know how to solve this problem?


I had the same problem with the disable of these essencials functions in asus s400ca.
I've tried get an answer from sus support, but it was very simple and didn't focus on the problem (i was very specifcly).
I realized the smart gesture icon dont appear on the lower bar. So I searched the apllications responsable for smart gesture. I found in "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64". Executing "AsusTPLoader.exe" all Smart Gesture back to work normally.
I had updated the smart gesture from asus support, but didn't work when get in sleep mode and back.
Hope this help someone like did to me.

Obs: Sorry if I had some english mistake.


you weren't so clear about the solution but i have understood that you have to close tploader then run it manually by the location you suggested so thanks you solved my problem on asus k55a
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June 22, 2015 2:51:58 AM

My Asus doesn't take that solutions.
I updated, even reinstalled my drivers, ATK and Smart Gesture services. Nothing.
The process AsusTPCenter.exe is not found anywhere.

* Interesting note: In Smart Gesture window, when clicked on "Disable touchpad when mouse is plugged-in" nothing happens. That made me think Smart Gesture service is not active at all, though present.
Again: reinstalled, updated ATK and Smart Gesture, system restore, Fn+F9 ... => Still not working.

Need more help... :??: 
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July 8, 2015 5:04:06 AM

I encountered the same issue recently.
I suggest you to try this:
Go to C.panel -> Programs-> Programs and Features ->look for Asus Smart Gesture -> Right click -> click on Change -> choose Repair
Then Asus will request to restart windows after installation.
Done.
Remarks: After restart, you will notice the 3 finger function is missing, just reset to smart gesture to Default will do
I tried to Enter Sleep mode a few times and it works fine.
Hope this help ^^
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August 2, 2015 3:48:21 AM

Suzan Joslin said:
Prostar computer, after weeks of trying to resolve this issue on my asus zenbook I tried your solution and it worked! First delete the existing ATK file and reload from the Asus support site. THen delete the existing Smart Gesture file and reload new one from Asus support site.

Thanks Again.


How did you delete your ATK?
Did you simply delete the 'ATK package' folder in "program files (x86)'?

I'm trying to fix my smart gesture but I have to get rid of my old atk and download the newest one first.
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August 12, 2015 4:57:16 AM

It is strange, but I was helped by removal and creation of WiFi connection entry(to my AP).
ASUS UX32VD/Windows7 64bit
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October 5, 2015 9:42:44 PM

mathusk said:
When my laptop (S400CA) power up again after it went into sleep mode, the smart gesture function became disable. Can anyone know how to solve this problem?


HI. Open (control panel) open (Programs and Features) locate (Smart gesture) (Repire)... works on X75 series Windows 8.1

If not falow Asus_USA solution ....

Asus_USA
Go into your Control Panel -> Programs and check to see which version of the Smart gesture program you are running. Make sure it is Version V2.0.1. If it is anything lower, please uninstall and go to our support site http://support.asus.com/download.aspx?SLanguage=en&p=3&... and download the latest version.

Also, before installing the new Smart Gesture, install the latest ATK driver package. You can find it under the "utilities" section at the support site.
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October 27, 2015 8:40:49 PM

mathusk said:
When my laptop (S400CA) power up again after it went into sleep mode, the smart gesture function became disable. Can anyone know how to solve this problem?


I had the same problem when I realized that the only thing you need is to restart the process.
As I was using ASUS Smart Gesture I wrote a little batch script that do the work for you.
If you want to give it a try I give you the source code from my GitHub Repo

https://github.com/SEV007/asus_smartgesture_reload_fix

feel free to comment how it worked for you, any feedback is appreciated :) 
Thanks!
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November 20, 2015 1:12:18 PM

Thank you so much!
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November 30, 2015 2:22:39 PM

HI!! I'M SENO . JUST FOLLOW MY STEP TO RESOLVE IT!!!!

GOTO >>>>>>>> C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64". JUST RUN "AsusTPLoader.exe" .. IT WILL ACTIVATE YOUR SMART GESTURE..
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January 21, 2016 2:42:47 PM

mathusk said:
When my laptop (S400CA) power up again after it went into sleep mode, the smart gesture function became disable. Can anyone know how to solve this problem?


Hey! I JUST fixed the problem. It is REAALLY easy. Go to Control Panel>Programs>Programs and Features>Find ASUS Smart Gesture>Right Click on It>Click Repair> Wait For Finish>Restart>Log In> WORKS!!!!!!!
Your Welcome.
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January 21, 2016 2:47:21 PM

Go To Control Panel>Uninstall A Program>Find ASUS Smart Gesture>Right Click>Repair>Wait>Wait>Click OK> Will ask to Restart>OK>Restart>Login>Wait>Heart Thumps from the tension of did it fix or not> *Drum Roll*> Try it> IT WORKS WOW OMG GTFO IDK W/ BS!> Calm Down and Carry On.
You are welcome!
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February 6, 2016 7:08:32 AM

Siddarth R Iyer said:
I'm running a K55VJ where the maximum available version of the Smart Gesture program is 1.0.35, matching the version I have installed. However, I found a solution: open cmd (as Admin) and run the following commands:

  1. taskkill -f -im QuickGesture*
  2. taskkill -f -im AsusTP*


Then open
  1. C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64
And execute the AsusTPLauncher.exe file.

The two cmd commands basically kill the processes related to Smart Gesture, which are QuickGesture.exe, QuickGesture64.exe, and AsusTPCenter.exe and AsusTPLoader.exe. Once these are killed, they can be restarted.


Huge help, thank you! For some reason my touchpad software stops on its own all the time. Running AsusTPLauncher.exe works. You can throw the command in a batch file and run it every time the touchpad stops working. Thanks!
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February 26, 2016 8:27:51 AM

This is less of a solution and more of a workaround but everything else I've tried only works temporarily.

Basically what I did was I created a batch file to close smart gesture (in my situation, smart gesture reopens itself after closing)

I opened Notepad and typed:
Taskkill /IM AsusTPCenter.exe /F

Then I saved that as a .bat
Just for organization i moved that file into the ASTPCenter folder.

Then I created a task in Task Scheduler to run the .bat file every time the computer wakes up.

In task scheduler i created a new task with On workstation unlock as a trigger and Start a Program with the .bat file as the action. Pretty sure i kept everything the same.

Not the most elegant solution since every time you wake the computer up cmd runs for a second, but It has worked for me so far
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June 1, 2016 3:11:19 AM

AnonymousGlen said:
This is less of a solution and more of a workaround but everything else I've tried only works temporarily.

Basically what I did was I created a batch file to close smart gesture (in my situation, smart gesture reopens itself after closing)

I opened Notepad and typed:
Taskkill /IM AsusTPCenter.exe /F

Then I saved that as a .bat
Just for organization i moved that file into the ASTPCenter folder.

Then I created a task in Task Scheduler to run the .bat file every time the computer wakes up.

In task scheduler i created a new task with On workstation unlock as a trigger and Start a Program with the .bat file as the action. Pretty sure i kept everything the same.

Not the most elegant solution since every time you wake the computer up cmd runs for a second, but It has worked for me so far


What about adding AsusTPLoader.exe to autostart programms? Worked for me: Windows+R > type in "shell:startup" > add a copy of "AsusTPLoader" to that folder
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June 14, 2016 7:09:28 AM

hi

I am running ZenBook UX305FA witj Win 10
we are having problems with the smart Gesture app.

it runs in the background all the time, had some "blue screen" events, and a many malfunctioning.

any solution ?

thanx

Also, before installing the new Smart Gesture, install the latest ATK driver package. You can find it under the "utilities" section at the support site. [/quotemsg]

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August 1, 2016 10:30:24 PM

A simple work around.Open task manager Ctrl-Alt-Del and scroll down to and highlight Asus Smart Gesture Center then click End task, it will take a quick second to restart and you are good to go again/
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