Charging problem on my ASUS laptop

Jordaniel Agus · May 18, 2013

I bought my ASUS K55A laptop about 2 months ago and only used it about 4 times so far. I was charging my laptop and I noticed that it stays at 0% and does not go further than that. I tried charging it when its turned off for a while and it still doesn't turn on. The instant I pull the AC plug from my laptop it turns off. Can anyone help me with this problem? Thanks.

Asus_USA · May 22, 2013

With the battery in and plugged into the wall, does the charging LED indicate that it is charging? You might have a bad battery. Try this and see if it works:

Take out the battery and plug in the laptop to the AC charger.
Turn the laptop on and let everything load up.
Turn off the laptop and remove the charger. Put the batter back in and see if it will start up with the battery.

Prostar Computer · May 22, 2013

It would be one thing if Windows or the controller was incorrectly reporting charge level, but it sounds like your battery is not receiving a charge whatsoever. There could be something wrong with the circuit; in which case, you would need to send it in to Asus for servicing.

You can also try a EC reset: remove the battery AND power supply cable -> press and hold the power button for 4- 5 seconds - leave laptop as is for 2 - 3 minutes, then reconnect both your battery and power supply cable and see if it charges.

comsunshine · May 23, 2013

Attention when use your new Asus battery pack
Do you want your laptop run well at any mobile place ? The Follow suggestions will help you protect your laptop battery life.

Here's How:
1.Before using the new battery, Please read the Asus battery maintain parts of the user manual carefully.
2. When charge your battery first time, Please fully charge 12 hours. The new battery need three times charge/discharge cycles before achieving maximum capacity.
3. If a long time (three weeks or longer) without using a laptop or find the battery charge/discharge time become shorter than before, You should fully discharg the battery before charging next time.
4. When charge the Asus battery, Please keep the laptop power off. Don't unplugged the power on the battery charge half-way. It is best time to use your laptop after full charged 30 minz later.
5. Don't put battery exposure, damp and erosion some chemical liquids. Avoid contact with metal stuff to make battery short-circuit and so on.

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Charging problem on my ASUS laptop

Jordaniel Agus

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Asus_USA

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Prostar Computer

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comsunshine

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