Hello. Any help from the experts on Tom's Hardware is greatly appreciated.
The problem started last week when my laptop dropped on to the ground. It fell from the top of my computer/office desk. The computer was on at the time and it froze. So what I did was I held down the power botton to power it off. After leaving it off for a few minutes I turn the computer back on. What I see is the start up screen where the Gateway logo is in the middle. At the bottom left is the, "Press <F2> to enter Setup."
The problem is the computer never go beyond this screen. It will sit there pretty. I left it on, went to the gym for two hours, and it was still on this screen.
Oh, one thing I forgot to tell you. The first time I turned it on the computer attempted to repair itself This screen came on and said the computer was having problem starting and it will attempt to repair itself. The attempt failed. So from that point on it started to do what I described above. Also, nothing happens when I press <F2>. After pressing the <F2> the computer just beep.
Again, any help is appreciated. My computer is a Gateway NV59C09u. I bought it from CostCo. It came with Windows 7 Home but I upgraded to Pro.
Thank You,
SK247
The problem started last week when my laptop dropped on to the ground. It fell from the top of my computer/office desk. The computer was on at the time and it froze. So what I did was I held down the power botton to power it off. After leaving it off for a few minutes I turn the computer back on. What I see is the start up screen where the Gateway logo is in the middle. At the bottom left is the, "Press <F2> to enter Setup."
The problem is the computer never go beyond this screen. It will sit there pretty. I left it on, went to the gym for two hours, and it was still on this screen.
Oh, one thing I forgot to tell you. The first time I turned it on the computer attempted to repair itself This screen came on and said the computer was having problem starting and it will attempt to repair itself. The attempt failed. So from that point on it started to do what I described above. Also, nothing happens when I press <F2>. After pressing the <F2> the computer just beep.
Again, any help is appreciated. My computer is a Gateway NV59C09u. I bought it from CostCo. It came with Windows 7 Home but I upgraded to Pro.
Thank You,
SK247
Facebook
Twitter