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Computer freezes during Youtube videos?

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  • Internet Applications
  • Software
  • Computers
  • Video
  • YouTube
Last response: in Social Networking
March 17, 2013 7:25:35 PM

I built my PC about 4 months ago. It has run smoothly but lately (within the last 2 weeks) whenever I watch youtube videos the computer completely locks up. The screen freezes, mouse doesn't move, keyboard does nothing. After letting the computer sit like this for a couple of minutes it will come back and run normally, no errors or anything. I have left task manager open during these freezes and found that the cpu usage spikes to 100 on all cores while the memory stays the same. I have uninstalled and reinstalled Catalyst and Flash Player and used different versions but they all have the same results. I have tested the cpu using prime95 and the ram with memtest. The both checked out ok. I think this problem is software related. Any help is appreciated.

Specs:
AMD FX-6200 six core processor 3.8GHz
16GB G.Skill sniper ram 1600mhz
ASRock 990FX Extreme3 motherboard
1tb Seagate barracuda HDD
Rosewill pci wireless card
Rosewill Green series 630 watt psu
Radeon HD 7850 2gb
Windows 7 64bit

More about : computer freezes youtube videos

a b Ć Youtube
March 17, 2013 7:32:33 PM

First thing to try would be to disable hardware acceleration in flash just to see if it that(helps to rule out video card or driver issues).

Right click the video and hit settings, Then the first tab should have a hardware acceleration checkbox you can remove.

If that does NOT fix it, you may want to look at other browsers.

Did you use the Flash uninstaller from the Adobe website?

Can you check the even viewer for any logs that happen around the same time as this system freeze.
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March 17, 2013 7:39:57 PM

nukemaster said:
First thing to try would be to disable hardware acceleration in flash just to see if it that(helps to rule out video card or driver issues).

Right click the video and hit settings, Then the first tab should have a hardware acceleration checkbox you can remove.

If that does NOT fix it, you may want to look at other browsers.

Did you use the Flash uninstaller from the Adobe website?

Can you check the even viewer for any logs that happen around the same time as this system freeze.


I have tried disabling hardware acceleration but it still freezes. I tried with Internet Explorer and it still froze. I will check event viewer for anything that could help.
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March 17, 2013 7:58:49 PM

IE has a very high chance of corrupted add ons & plug ins. I would suggest you try firefox or chrome to see if you have any problems with the videos.

If there are no problems with other browsers mean that IE is the issue.
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March 17, 2013 8:02:36 PM

derricklq said:
IE has a very high chance of corrupted add ons & plug ins. I would suggest you try firefox or chrome to see if you have any problems with the videos.

If there are no problems with other browsers mean that IE is the issue.


I use chrome as my default browser.
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March 17, 2013 8:06:30 PM

Another step you can take is to uninstall you adobe flash and shockwave. Download Ccleaner and clean up your system and do a fresh install of wither shockwave player or adobe flash.

most likely it will solve your issue.

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July 30, 2013 6:02:43 AM

I have recently started having the same issue with streaming videos. After trying everything suggested here and on other sites to no avail, I found out the problem was the wireless pci card driver. I had originally used the generic Atheros driver that windows installed. I now use the latest driver from the manufacturer site (tp-link in my case), and the problem is gone. It also makes sense, since I did not have other video issues with the computer.
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August 17, 2013 8:24:36 PM

eross1 said:
I have recently started having the same issue with streaming videos. After trying everything suggested here and on other sites to no avail, I found out the problem was the wireless pci card driver. I had originally used the generic Atheros driver that windows installed. I now use the latest driver from the manufacturer site (tp-link in my case), and the problem is gone. It also makes sense, since I did not have other video issues with the computer.


I have the exact same issue. I just bought the Humble origin Bundle and my PC has been freezing up all the time. It would make sense because I've been downloading non-stop all day.
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September 21, 2013 12:08:58 PM

Cameron McCluskey said:
eross1 said:
I have recently started having the same issue with streaming videos. After trying everything suggested here and on other sites to no avail, I found out the problem was the wireless pci card driver. I had originally used the generic Atheros driver that windows installed. I now use the latest driver from the manufacturer site (tp-link in my case), and the problem is gone. It also makes sense, since I did not have other video issues with the computer.


I have the exact same issue. I just bought the Humble origin Bundle and my PC has been freezing up all the time. It would make sense because I've been downloading non-stop all day.


Updated both drivers and eliminated my wife's tether driver and my problem (exactly the same - I could reproduce it to the click using Chrome and YouTube) disappeared. Thank you very much.
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February 10, 2014 9:36:53 AM

eross1 said:
I have recently started having the same issue with streaming videos. After trying everything suggested here and on other sites to no avail, I found out the problem was the wireless pci card driver. I had originally used the generic Atheros driver that windows installed. I now use the latest driver from the manufacturer site (tp-link in my case), and the problem is gone. It also makes sense, since I did not have other video issues with the computer.


I've got the same problem and this sounds like the most likely cause. Unfortunately I'm a computer moron and can't figure out how to tell who the manufacturer of my wireless pci card is... which seems to be the first step. Then I'll need to figure out how to find and install the proper driver(s). I'm using an acer aspire one netbook running windows 7 if that's any help. Thanks!
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a b Ć Youtube
February 10, 2014 9:45:17 AM

First thing to do is check the Acer website for a driver update. failing that, check the device manager to see what card it is.
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February 10, 2014 10:59:40 AM

nukemaster said:
First thing to do is check the Acer website for a driver update. failing that, check the device manager to see what card it is.


Thanks for your quick reply. Unfortunately the Acer website shows no drivers for PCI cards for my model... it does however show "Wireless LAN" drivers... any relation? Also, my device manager does not show an actual PCI card... it does show a "PCI bus" though (lists manufacturer as "Standard system devices" which probably isn't a manufacturer at all)... again, any relation? Is it possible I don't have a PCI card? Sorry for being so dumb about all this... I really do love computers but they are WAAAY over my head.
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a b Ć Youtube
February 10, 2014 1:31:13 PM

Devices do not show up my the slot type. To make things more easy, they show up by what they are.

A wireless card(be it pci/pci-e or usb) will show up under Network Adapters.

If Acer has a section for wireless LAN, yes, those are what you want, please check to ensure that you only get the one you need. It is not uncommon for them to ship a system with several cards. The info in device manger should help.
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June 24, 2014 8:51:16 PM

Would like to resurrect this thread for anyone having the same issue. I was GOING INSANE...trying to figure it out.


Cause: Google Chrome....install Opera browser....NO ISSUES. I would test it playing this video: https://www.youtube.com/watch?v=6xaO1rGEQ50

It locked up within first 10 seconds in Chrome, NO MATTER how many times I uninstalled Adobe Flash or reinstalled Chrome or flash.


Before blaming the hardware install Opera and run it for 1-2 days playing Youtube. BAM!


GOD BLESS...OMG...I was tweaking BIOS for weeks now...when the reason was the damn browser
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January 2, 2015 7:48:10 PM

eross1 said:
I have recently started having the same issue with streaming videos. After trying everything suggested here and on other sites to no avail, I found out the problem was the wireless pci card driver. I had originally used the generic Atheros driver that windows installed. I now use the latest driver from the manufacturer site (tp-link in my case), and the problem is gone. It also makes sense, since I did not have other video issues with the computer.


Thanks for your reply. Yes, the default windows driver for the Rosewill Wireless Card is REALLY the problem.
I have the same issue with the post starter: Rosewill PCI Wireless Card. My PC always froze when playing online streaming videos and I always thought it was either the problem with my SSD or the video card. I tried the following but none worked:
- Replaced SSD with new SSD
- Removed one of the 2 RAMs
- Removed the video card to use the onboard video card
The last thing I tried before selling my PC cheap on Ebay was to use the specific driver of the Rosewill wireless card from their website, though their version is 2011. I'm glad I tried it. It WORKS!
Thanks for your help!
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January 23, 2015 3:47:47 PM

It hangs/freezes during videos or Flash. Comes back after 30 to 90 seconds. Been doing this for months. What I get for buying off of eBay. Works OK other wise. My solution...

Get a new computer and NEVER buy another Acer or computer off of eBay!
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February 17, 2015 9:13:36 PM

nukemaster said:
Devices do not show up my the slot type. To make things more easy, they show up by what they are.

A wireless card(be it pci/pci-e or usb) will show up under Network Adapters.

If Acer has a section for wireless LAN, yes, those are what you want, please check to ensure that you only get the one you need. It is not uncommon for them to ship a system with several cards. The info in device manger should help.



just wanted to say thanks for that tip - i was having the same problem with viewing / recording videos that run with adobe flash would stutter and freeze

for others having the same problem, i tried downloading Opera, no love

went to device manager > network adaptors, and while i don't have a wireless card, i did find Intel Ethernet Connection i218-V - first tried letting windows check for updated drivers, no love - went to intel's web and downloaded the driver from their web, which was the same version, but downloaded anyway, and installed it - and bingo - i've been able to record two videos (60 minute episodes of a comcast tv series) in a row, which is a frigging record

interesting, to me, was that when i tried to update driver after downloading, and selected the search my computer option, it first showed a file in adobe - i suspect the problem really lies with adobe not playing nice, as videos that run under silverlight, or iBBC player, i had no issues with
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April 2, 2015 8:14:30 AM

I also had this problem
Was pulling my hair out trying to figure it out
It was the wireless driver from Microsoft
I downloaded the proper driver from the Toshiba website (my laptop is a toshiba 650d btw) installed it and is working fine
Hope this helps somebody like it helped me
Thanks to all
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April 3, 2015 5:08:49 PM

I also built my computer and ran into the same problem...
streaming anything at all... it was just most obvious with youtube videos...
It ended up being some bloatware that came with the motherboard from gigabyte
called "GIGABYTE LAN Optimizer" as soon as it was uninstalled, no more problemmo....
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April 7, 2015 1:20:18 AM

I have the same problem (freezing on youtube video) but I don't have any wireless device in my PC. Where can I find any drivers if it installed? Also I turn youtube to HTML5 player with no result - still freezeing without any problem in event log (there is only power-off event after reboot). My MB is Asus P8Z77V LX2 and I using on board LAN device. Other drivers are up to date too. Gfx card is Gigabyte Radeon R9 280x where I disabled all Video Enhancements. No idea :/ 
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July 12, 2015 11:05:35 AM

wow nutty i have the exacty same problem... and no solution :( 
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August 6, 2015 2:37:02 PM

Windows 10 x64 - same problem. Windows 7, 8, 8.1 - ok. Anybody know answer?
Thank you
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August 7, 2015 12:47:54 PM

Pavel Gulbin said:
Windows 10 x64 - same problem. Windows 7, 8, 8.1 - ok. Anybody know answer?
Thank you


Had same problem, using opera versions 30.0.1835.125 to 31.0.1889.9
Degraded to 29.0.1795.60 I knew was stable, and the problem was gone.
My computer still freezes if I try to run fullscreen in Firefox,Chrome,Explorer, but I guess there are stable versions of those browsers too.

Try version 29.0.1795.60 from ftp://ftp.opera.com/pub/opera/desktop/
and add the commandline --disable-update ("C:\Program Files (x86)\Opera\launcher.exe" --disable-update) to prevent it autoinstalling an unstable version.

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August 19, 2015 9:05:28 PM

Ended up updating my Atheros wireless driver (from their website, couldn't find the newest version automatically) and it appears to have worked. Thanks for the tip all
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October 7, 2015 3:28:43 PM

XLifted said:
Would like to resurrect this thread for anyone having the same issue. I was GOING INSANE...trying to figure it out.


Cause: Google Chrome....install Opera browser....NO ISSUES. I would test it playing this video: https://www.youtube.com/watch?v=6xaO1rGEQ50

It locked up within first 10 seconds in Chrome, NO MATTER how many times I uninstalled Adobe Flash or reinstalled Chrome or flash.


Before blaming the hardware install Opera and run it for 1-2 days playing Youtube. BAM!


GOD BLESS...OMG...I was tweaking BIOS for weeks now...when the reason was the damn browser


I confirm crashes with all the browsers except Opera. My pci-e wifi card is tp-link n900.

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October 19, 2015 3:14:01 AM

Hi, I have been searching the internet looking for the same answers. My laptop has been freezing on Ebay, Twitter, Facebook etc.. It started towards the end of August 2015. Different people giving advice to this and that. Last night I read an article, which I thought I would give it a try. I downloaded a free registry cleaner. It went through a full scan. It found loads to be fixed or deleted. With another program advanced system care, it deleted loads of crap. Since last night, my laptop has gone back to normal. The first time in two months! No problems so far. Been on the internet for hours now without any freezing on any sites. Give it a go.
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October 31, 2015 8:35:30 AM

I have a laptop with the same problem, it works with vista. I changed the HD (the old one had not enough space) and installed from zero all programs including Windows. The problem continues, but above all when I'm in a web page which uses Flash Player. I also opened the computer and check the heat sink (I replaced the silicon grease) and clean everything to discard hardware problems. The freezing it's happening since a month ago or more.

I put the HDD in other machine (similar) to discard a hardware failure and the problem continues so it's a software issue. Related with some windows update file or to flash player.

Well after trying many things in my PC I unistalled the antivirus which was Avast and there is no more freezing problems. I installed AVG antivirus and the computer goes well since 5 days ago. Probably this is a solution for my hardware and software configuration. My PC is an HP DV6235CA with Windows Vista Home Premium OS.
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January 5, 2016 3:52:57 PM

Jorge7 said:
I have a laptop with the same problem, it works with vista. I changed the HD (the old one had not enough space) and installed from zero all programs including Windows. The problem continues, but above all when I'm in a web page which uses Flash Player. I also opened the computer and check the heat sink (I replaced the silicon grease) and clean everything to discard hardware problems. The freezing it's happening since a month ago or more.

I put the HDD in other machine (similar) to discard a hardware failure and the problem continues so it's a software issue. Related with some windows update file or to flash player.

Well after trying many things in my PC I unistalled the antivirus which was Avast and there is no more freezing problems. I installed AVG antivirus and the computer goes well since 5 days ago. Probably this is a solution for my hardware and software configuration. My PC is an HP DV6235CA with Windows Vista Home Premium OS.


I found a solution for my old (6yrs) Fujitsu Siemens Esprimo Mobile V5505. I uninstalled Flash and Shockwave, left them off. Uninstalled and reinstalled Firefox and then found the problem solved. Windows 10 home/pro. 4GB RAM Core 2 duo chip, Intel graphics. Really old systems that were stumbling along, now much more stable without flash and shockwave. YouTube now works fine on Firefox and Edge. I did the other steps such as disable hardware acceleration before and without success. This fix means I can continue to use these old machines and save dropping £800 on a new machine. How long it will work I don't know, but it will do for now. Thanks to everyone who helped me get there.

Does this mean YouTube on Firefox doesn't need Shockwave or Flash? Hopefully this removes potential security weaknesses.
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January 12, 2016 9:31:22 AM

derricklq said:
Another step you can take is to uninstall you adobe flash and shockwave. Download Ccleaner and clean up your system and do a fresh install of wither shockwave player or adobe flash.

most likely it will solve your issue.



Had the same problem - problem solved - thank you :) 
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